Our Service Pledge

Damage

If your items arrive broken:

• Please contact us immediately by fax 860/217-0012 or e-mail jimnmolly@polishpotteryplus.com.
• Please include name, order number, date of order, and contact information in all correspondence.
• Please keep the box, packing material, and the broken item(s).
• In most cases we will arrange to have the original package and the broken item(s) picked up by the carrier who delivered it.
• We will need the tracking number and the item number(s) of the broken piece(s).
• No claims will be accepted by Polish Pottery Plus after 5 business days from date of receipt of goods

Returns

Your satisfaction is our primary concern. If you wish to return an item:

• Contact us within 5 business days of delivery and let us know what items you would like to return.
• We will issue a return authorization.
• Pack the pottery well, and send it back to us.
• If we receive it in re-sellable condition, with all the tags still on each item, we will gladly refund your purchase price.
• You will be responsible for the shipping costs, unless the wrong item was shipped.

Privacy

Polish Pottery Plus will never share your name, personal information, or email with other vendors or merchants.